How the tickets will
come and what are the type’s tickets?
In environment, if an application server is down, application is down, application server contains hung threads, CPU starvation, connection time out, web server down we will get tickets.
Depending upon the business impact the tickets will generate.
Tickets are generally categorized into 5 times
P1, P2, P3, P4, and P5.
If High number of users effecting or the business impact is more then we will get P1 ticket
For Ex: web server down.
If medium numbers of users are effecting or the business impact is less then we will get p2 ticket.
For Ex: An app server in a clustered environment is down.
If less number of users is effecting or the business impact is less then we will get p3.
For Ex: Users are getting 500 internal errors when they are accessing an application.
If the business impact is very less then will get p4.
For Ex: Disk space reached the threshold limit.
Generally P5 tickets will come for configuration changes.
In environment, if an application server is down, application is down, application server contains hung threads, CPU starvation, connection time out, web server down we will get tickets.
Depending upon the business impact the tickets will generate.
Tickets are generally categorized into 5 times
P1, P2, P3, P4, and P5.
If High number of users effecting or the business impact is more then we will get P1 ticket
For Ex: web server down.
If medium numbers of users are effecting or the business impact is less then we will get p2 ticket.
For Ex: An app server in a clustered environment is down.
If less number of users is effecting or the business impact is less then we will get p3.
For Ex: Users are getting 500 internal errors when they are accessing an application.
If the business impact is very less then will get p4.
For Ex: Disk space reached the threshold limit.
Generally P5 tickets will come for configuration changes.
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